UAE Events Experience

Scale-Level Event IT Infrastructure

Dubai and Abu Dhabi host some of the largest trade shows and summits on earth. Ismail Lakhan has coordinated and supported the critical registration networks, ticketing applications, thermal printers, scanner configurations, and on-premises local area networks that keep visitor lines moving.

Why Event IT matters: Unlike static office networks, event IT must be deployed in hours, operate with absolute resilience during high peak surges (e.g. 50,000+ delegates entering at GITEX), and immediately recover from power or connectivity fluctuations. This high-availability engineering mindset directly influences how I build software products.

October (Annual)

GITEX Global

Dubai World Trade Centre (DWTC)

Team LeadIT SupportApp Support

Supported the world's largest tech event. Directed a team of registration and tech support staff, ensuring thousands of tech executives and visitors entered seamlessly.

Outcome: Maintained 99.9% uptime for badging kiosks, lead scanners, and registration networks during peak entry surges.

November (Annual)

ADIPEC

Abu Dhabi National Exhibition Centre (ADNEC)

IT SupportRegistration Support

Managed the technical infrastructure for the Abu Dhabi International Petroleum Exhibition & Conference, handling printer arrays, scanner networks, and attendee databases.

Outcome: Resolved hardware issues and server connectivity conflicts for over 40+ on-site badging terminal systems.

February (Annual)

Gulfood

Dubai World Trade Centre (DWTC)

POS SupportIT Support

Configured and maintained point-of-sale (POS) systems, thermal printing systems, and local area networks for food trade exhibitors.

Outcome: Configured 60+ transaction terminals to prevent downtime during high-volume sales interactions.

January (Annual)

Intersec

Dubai World Trade Centre (DWTC)

App SupportRegistration Support

Provided real-time mobile application troubleshooting and badge-validation network maintenance for security and safety exhibitors.

Outcome: Assisted over 500+ security trade delegates with mobile access credential synchronization issues.

May (Annual)

ATM (Arabian Travel Market)

Dubai World Trade Centre (DWTC)

Team LeadIT Support

Led a technology assistance squad at the leading travel and tourism exhibition in the Middle East, resolving networking and badging difficulties.

Outcome: Coordinated on-site technology check-in lines, decreasing visitor queuing delays during rush hours.

Oct 2021 – Mar 2022

Dubai Expo 2020

Expo City Dubai

IT SupportApp SupportPOS Support

Served as a technology consultant and support agent across multiple international pavilions during the historic 6-month global event.

Outcome: Handled POS and visitor application updates across several pavilion-wide technical networks.

Ongoing

DWTC Exhibitions Support

Dubai World Trade Centre (DWTC)

IT SupportTeam Lead

Regularly contracted to supervise networking, hardware setups, and software integration for diverse business exhibitions in Dubai.

Outcome: Consistently delivered robust IT readiness for hundreds of regional and international corporate exhibitors.

Ongoing

ADNEC Trade Shows Support

Abu Dhabi National Exhibition Centre (ADNEC)

IT SupportRegistration Support

Managed logistics check-ins, registration scanner installations, and on-premises server support for industrial trade shows in Abu Dhabi.

Outcome: Maintained high client satisfaction by troubleshooting and stabilizing on-site badging networks.

Certified & On-Site Verified

Experienced with DWTC (Dubai World Trade Centre) and ADNEC (Abu Dhabi National Exhibition Centre) protocols, contractor check-ins, local ISPs, and temporary ticketing database routing systems.